Refund and Returns Policy
Last updated: 01/07/2026
Right of withdrawal
You have a period of 14 days from the receipt of your order to inform us of your wish to return one or more items, without having to provide a reason or pay a penalty.
Return conditions
To be accepted, the returned item must be:
- New, unused, and undamaged;
- In its original, complete packaging (accessories, instructions);
- Accompanied by proof of purchase (order number).
How to return an item
- Contact us by email at contact@breenomade.com, indicating your order number and the item(s) concerned.
- We will provide you with the return address and procedure.
- Ship the package within the indicated timeframe.
Return shipping costs
Return shipping costs are the responsibility of the Customer, except in the case of a defective or non-compliant product, or an error on our part, in which case we will cover the costs.
Refund
Once your return is received and verified, we will inform you of the acceptance or refusal of your refund. If accepted, the refund will be issued to your original payment method within a maximum of 14 days. Depending on your bank, the refund may take a few additional days to appear.
Defective or damaged products
If you receive a defective, incomplete, or damaged product, contact us within 48 hours of receipt with supporting photos at quantila.services@gmail.com. We will arrange a replacement or refund as soon as possible, at no cost to you.
Exchange
To exchange an item (e.g., for a different color), contact us at contact@breenomade.com and we will inform you of the procedure based on stock availability.
Legal guarantees
Regardless of this commercial policy, all our products benefit from the legal guarantee of conformity and the guarantee against hidden defects provided by French law.
Contact
For any questions regarding returns and refunds: contact@breenomade.com